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'Deficiency in service': Consumer panel orders NHAI to compensate motorist over pothole damage A Nagpur consumer commission has ruled that collecting toll without maintaining roads is a 'deficiency in service'. The National Highways Authority of India (NHAI) was ordered to compensate a motorist whose car was damaged by a pothole. The commission emphasized that providing safe roads is a toll collector's responsibility, and vehicle damage due to poor road conditions warrants compensation for repair costs, distress, and legal expenses.

No fine if scanner fails, NHAI to pay Rs 10K to TN commuter CHENNAI: The Chennai (North) District Consumer Disputes Redressal Commission has ordered the National Highways Authority of India (NHAI) to pay Rs 10,000 in compensation after finding that staff at Athur Toll Plaza allegedly collected double the toll fee, including a Rs 70 penalty, from a commuter after erroneously claiming that their Fastag account had insufficient balance when in reality the plaza’s scanner was not working. The complaint was filed by U Azarudin, a practising advocate, who said in his petition that his friend’s family was travelling from Erode to Chennai on February 20, 2025. Their vehicle was stopped at the Athur lane at 3.06 am and staff claimed their Fastag account showed ‘no balance’ and collected Rs 140, including a penalty, from them. However, the Fastag account had a balance of Rs 863 at the time, as per the petition. The order notes that the automated signal at the plaza was not functioning, and that staff were aware of the fault. Fastag receipts submitted as evidence showed the tag had Rs 1,103 at Veeracholapuram and Rs 1,038 at Senkurichi shortly before Athur, demonstrating there was sufficie…

Poor roads despite toll is deficiency in service, says consumer panel Home India Poor roads despite toll is deficiency in service, says consumer panel; asks... India Poor roads despite toll is deficiency in service, says consumer panel; asks NHAI to pay to motorist PTI 29 June, 2026 07:51 pm IST Facebook Twitter WhatsApp Linkedin Follow Us : Text Size: A- A+ Mumbai, Jun 29 (PTI) A consumer commission in Maharashtra’s Nagpur has held that failing to provide well-maintained roads despite collecting toll fees constitutes a “deficiency in service,” and directed the NHAI to pay a compensation to a motorist whose vehicle was damaged due to potholes. The District Consumer Disputes Redressal Commission, Nagpur, in an order passed earlier this month, underlined that “providing a safe and motorable road by charging toll fees is the responsibility of the toll collecting company/authority. “Collecting toll and providing a bad road is a deficiency in service,” it ruled. Show Full Article The commission directed the National Highways Authority of India (NHAI)’s Chhindwara Project Implementation Unit to pay Rs 1,030 for vehicle repair and toll reimbursement, alongside Rs 10,000 for mental and ph…

Poor roads despite toll is deficiency in service, says consumer panel ... MUMBAI:A consumer commission in Maharashtra's Nagpur has held that failing to provide well-maintained roads despite collecting toll fees constitutes a "deficiency in service," and directed the NHAI to pay a compensation to a motorist whose vehicle was damaged due to potholes. The District Consumer Disputes Redressal Commission, Nagpur, in an order passed earlier this month, underlined that "providing a safe and motorable road by charging toll fees is the responsibility of the toll collecting company/authority. "Collecting toll and providing a bad road is a deficiency in service," it ruled. The commission directed the National Highways Authority of India (NHAI)'s Chhindwara Project Implementation Unit to pay Rs 1,030 for vehicle repair and toll reimbursement, alongside Rs 10,000 for mental and physical agony and Rs 5,000 towards litigation costs to the complainant. As per the complainant, he was traveling from Nagpur (in Maharashtra) to Chhindwara (in Madhya Pradesh) in his car on October 2, 2020, after paying the requisite toll. During the journey, the vehicle hit a sharp, deep pothole, which severely b…

'Deficiency in service': Nagpur consumer panel orders NHAI to ... SHARE Nagpur consumer panel holds NHAI accountable for pothole damage A consumer fee in Maharashtra’s Nagpur has held that accumulating toll charges with out making certain well-maintained roads quantities to a “deficiency in service”. It directed the National Highways Authority of India to compensate a motorist whose car was broken after hitting potholes, as cited by PTI. In an order handed earlier this month, the District Consumer Disputes Redressal Commission, Nagpur, stated that “providing a safe and motorable road by charging toll fees is the responsibility of the toll collecting company/authority.” “Collecting toll and providing a bad road is a deficiency in service,” it added. According to the criticism, the motorist was travelling from Nagpur in Maharashtra to Chhindwara in Madhya Pradesh on October 2, 2020, after paying the prescribed toll payment, when his automobile hit a deep pothole on the freeway. He alleged that the influence severely broken the car’s metal wheel rim and dislodged the tyre. The complainant stated he accomplished the rest of the journey utilizing the spare tyre and had to lengthen his …