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Virgin and Qantas COVID travel credits: Need to know
Virgin and Qantas COVID travel credits: Need to know
Virgin Australia customers have until 30 June 2026 to book and travel using eligible COVID travel credits, while Qantas customers can still request refunds.
Do you still have travel credits issued for cancelled Virgin Australia and Qantas flights during COVID-19? If so, you may have less than one month to book and travel before your unused credits expire for good.
Australians who still hold COVID travel credits from cancelled Virgin Australia, Qantas or Jetstar flights are being urged to check their balances with different rules now applying across the major airlines.
Virgin Australia customers have until 30 June 2026 to book and travel using eligible COVID travel credits, while Qantas customers can still request refunds.
Virgin Australiacustomers with eligible COVID travel credits have less than one month to book and travel before unused credits expire on 30 June 2026.
The airline has advised customers via its app that travel credits issued between 21 April 2020 and 31 July 2022 must be used for both booking and travel by the end of this financial year.
Virgin Australia previously extended eligible COVID credits by 12 mon…
Still got your COVID Virgin travel credit? It's about to expire ...
Still got your COVID Virgin travel credit? It's about to expire ...
Here’s how to check, redeem and make the most of your Virgin travel credits before they’re gone for good.
Aussies with unused
Virgin Australia
travel credits issued during the pandemic are being urged to check their accounts, with an expiry date now officially set. In a recent announcement shared via its app, the airline revealed that all eligible credits must be used before the deadline – giving customers less than a month to act.
Do you have an eligible Virgin travel credit?
If your travel plans with Virgin Australia were disrupted or cancelled during the pandemic, there’s a chance you still have unused points sitting in your account. And now, you’ve got until the end of the financial year to use them or lose them.
Virgin Australia has officially set an expiry date for all COVID-related flight credits. (Credit: Getty/Ryan Fletcher)
According to the national carrier, all flight credits issued between 21 April 2020 and 31 July 2022 must be redeemed before 30 June 2026. But simply locking in your holiday dates isn’t enough. For credits to count, travellers need to not only book their trip before the deadline, but c…
Don't lose your COVID-19 travel credits - Travel Weekly
Don't lose your COVID-19 travel credits - Travel Weekly
Virgin Australia customers urged to use their COVID-19 travel credits (image: ChatGPT).
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As COVID-19 cancelled travel plans around the world, many airlines offered flight credits, with the amount spent on the tickets held by the airline and redeemable at a later date. Now, travel credits held with some airlines may be set to expire.
Initially, many of the issued travel credits had an expiry date. However, several airlines, including Qantas and Jetstar, have decided to scrap expiry dates. Now, those passengers can use them whenever they like with no expiration.
But airlines like Virgin Australia have a set expiry limit of 30 June 2026. These customers will need to not only book a flight before then, but also fly by the end of June 2026. Otherwise their money could go down the drain.
In its 2026 financial year outlook, Virgin Australia revealed that it holds $93 million worth of outstanding COVID-19 flight credits, which are set to expire on 30 June 2026.
Virgin Australia have outlined: “All COVID Credit Tickets must be exchanged on or before 30 JUN 2026, subject to travel occurring by 30 JUN 2026.”
Virgin Australia passen…
Pandemic travel credits worth millions about to disappear for thousands of Aussies
Pandemic travel credits worth millions about to disappear for thousands of Aussies
Virgin Australia has been criticised for pocketing $93 million in COVID-era flight credits, which are due to expire within weeks.
Virgin Australia Travel Credit Expiry June 2026 | Refund Hunter
Virgin Australia Travel Credit Expiry June 2026 | Refund Hunter
You have until
30 June 2026
to use your Virgin Australia travel credit, and here’s the catch that trips people up: you must
book and actually fly by that date
, not just book. A flight booked on 29 June for travel on 1 July is too late. That leaves about
11 days
from this update (19 June 2026) to log in, book, and travel.
Virgin’s
own travel-credits page
is explicit: credits issued between 21 April 2020 and 31 July 2022 (the COVID-era window) must be booked and flown by 30 June 2026, or they expire. June 2026 reporting put the unused pool at around
$90 million
sitting in accounts, most of which have not been touched in over three years. After 30 June, that money is gone.
This piece covers three things: how to find your credit, how to redeem it for a flight in time, and what your options are if you genuinely can’t fly before the deadline. None of it is legal or financial advice. It’s a prompt to log in, see what you have, and move this week.
Virgin Australia travel credit expiry 2026: the headline facts
Detail
What Virgin’s page says
Credits affected
Travel credits issued between 21 April 2020 and 31 July 2022
Deadline…
Corroboration
No verdict, no pronouncement. The model extracts atomic factual claims with verbatim quotes; every quote is validated against the source text and corroboration is computed by counting how many editorially-opposed blocs assert each fact.
The spine · 0 facts corroborated across ≥2 opposed blocs
No fact in this cluster crossed two opposed editorial blocs. The facts below are reported, but not (yet) independently corroborated across the divide.
Contested · 1 — sources conflict; shown, not resolved
⚔ One source states Qantas customers can still request refunds; another alleges Qantas failed to refund and illegally retained funds — implying refunds were not provided. The claim that refunds 'can still be requested' is not necessarily contradicted by the lawsuit's claim that refunds were not provided — but the lawsuit implies systemic refusal, which conflicts with the implication of ongoing refund eligibility.
A other Qantas customers can still request refunds for COVID-era cancelled flights.
B other A class-action lawsuit was filed against Qantas alleging it failed to refund passengers for flights cancelled during the Covid-19 pandemic and illegally retained billions of dollars of customer funds.
Single-source · 9 — reported by one bloc only (uncorroborated)
Virgin Australia has been criticised for pocketing $93 million in COVID-era flight credits, which are due to expire within weeks.
abc_au
Virgin Australia customers have until 30 June 2026 to book and travel using eligible COVID travel credits.
karryon.com.au
Qantas customers can still request refunds for COVID-era cancelled flights.
karryon.com.au
A class-action lawsuit was filed against Qantas alleging it failed to refund passengers for flights cancelled during the Covid-19 pandemic and illegally retained billions of dollars of customer funds.
straitstimes.com
Qantas said it rejects the claims made in the class-action lawsuit.
straitstimes.com
Experts widely agree that another pandemic is not a matter of 'if' but 'when'.
respiratorytherapyzone.com
Pandemics occur when an infection spreads very fast, affects many people in many countries or continents, and spreads quickly and easily around the world all at once.
webmd.com
Pandemics usually happen when a virus such as the coronavirus that causes COVID-19 starts infecting people for the first time.
webmd.com
The 20th and 21st centuries have witnessed multiple pandemic events: the 1918 Spanish flu, the 1957 Asian flu, the 1968 Hong Kong flu, the 2009 H1N1 swine flu, and COVID-19.
respiratorytherapyzone.com
Framing · 5 — loaded language surfaced (spin shown, not adopted)
abc_au
“Virgin Australia has been criticised for pocketing $93 million in COVID-era flight credits”
→ Virgin Australia retained $93 million in COVID-era flight credits.
straitstimes.com
“illegally benefited by retaining billions of dollars of customer funds”
→ Qantas retained customer funds from cancelled flights.
straitstimes.com
“enriched itself with interest-free financing at customers’ expense”
→ Qantas used customer funds without paying interest.
respiratorytherapyzone.com
“This stark reality has become increasingly apparent to public health experts”
→ Public health experts recognize the likelihood of future pandemics.
webmd.com
“you don't have any immunity against them. You usually won't be able to get a vaccine or other medicines to protect you against a new virus either.”
→ New viruses can spread before vaccines or treatments are available.